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Reasons why a transaction with the Merchant's QRCode may take a long time to be processed

The transaction with the Merchant's QRCode is a transaction that depends on some factors to happen:

• Customer cell phone signal

• Customer agility to open the Digital Wallet App in question and read the QRCode

• POS screen resolution (if the POS displays the QRCode on the screen) / QRCode printing quality (if the QRCode is fixed on a plate next to the POS) / pinpad screen resolution (if the Pinpad is capable of displaying the QRCode and CliSiTef treat the protocol with the pinpad to be able to display it)

• The POS screen may face the operator and thus make it difficult to read by the customer's App (in the case of QRCode display on the POS screen)

  As a result, the transaction may take time to occur or the customer may withdraw from carrying out the transaction for whatever reasons. If there is no operator intervention in this case, there will be a need to wait for the transaction to time out, which can take from 30 seconds to 1 minute (or more).