Transactions Retries

When performing a payment transaction, certain "transaction denied" responses of the acquirers indicate that a retry is possible without compromising the merchant score, thus giving a new chance to convert the transaction to successful.

The transaction retry in Carat Portal is an automatic procedure that identifies the acquirer's response suitable for retries and act according to a flow that has been set for your store. If at the end of the retry flow it is not possible to convert to a successful transaction, the transaction will remain with the last acquirer's response.

The retry will be performed regardless of the day or the moment of the day. Therefore, there are scenario where the original transactions was denied on a particular date, but the successful retry transaction was performed at a later date.

Important 1:

The transaction retry feature is only possible in credit card operations with the routings listed below:

• All via SiTef
• Cielo e-Commerce
• e-Rede
• e.Rede REST
• Getnet WS
• GlobalPayment WS

Important 2:

There is no transaction retry on Split Payments via HTML interface.

Attention:

After configure automatic transaction retries, it is recommended to the merchant application avoid make manual transaction retries in a denied one (i.e. a new call re-using the NIT of a denied transaction), because it may cause unexpected behaviour.