To access the recharge functionality via Virtual POS, click on the RECHARGE POS menu and then on the Recharge Cell Phone submenu as shown in the following figure:

Attention:

The user must have the Recharge via Virtual POS profile to access the functionality. For more information, see how users management.

Store selection page

If the merchant has more than one registered store, the first screen will ask you to select one of them:

Attention:

Se o lojista possui apenas uma loja cadastrada, a tela acima não será apresentada.

Recharge flow via Virtual POS

Two-Step Authentication

To perform top-ups through the Merchant's Portal, a second authentication step is required to ensure security during transactions.

IMPORTANT: This authentication is essential to perform recharge operations via Virtual POS. For more information about this authentication and how to enable it, click here.

Recharge via Virtual POS

Dados da recarga

On the initial POS recharge screen, enter the customer's cell phone information:

Field	Description	Format
Order Code	Recharge order code. Optional.	< 12 N
Phone Company	Phone Company of the mobile phone to be recharged.	-
Cell phone number	Mobile phone number to be recharged.	< 11 N
Cell Phone confirmation	Confirmation of mobile number to be recharged .	< 11 N

After filling in all the data correctly, click on Confirm Number. A consultation of the number will be carried out and the recharge values ​​will be presented.

Recharge details will be displayed at the bottom of the screen.

Fixed values

In case of fixed values, select the desired value and click on Proceed to Authentication:

Variable values

In case of variable values, select a range of values, type the desired value on the side (the value must be within the limits of the selected option) and click on Proceed to Authentication:

Authentication Data

When confirming the recharge data, you will need to use the Google Authenticator to validate the recharge.

Open the app and enter the 6-digit token on the screen below:

After entering the token, click on Confirm Recharge.

Attention:

If the token is typed 3 times incorrectly, the recharge will be invalidated and the process must be restarted.

Receipt screen

If the recharge is successfully done, the following screen will be displayed:

On the final screen you will be able to:

• perform a new recharge with the same store.

• perform a new recharge with another store.

• Print the receipt.

Recharge Report via Virtual POS

To view the recharges done report, visit the page Recharge Report via POS.

Virtual POS Transaction Cancellation

There is no possibility of canceling mobile phone recharges. If you have any questions, please contact support.